There is a wealth of knowledge amongst the staff at Bromiley Holcroft and the system of work has been honed over many years of experience. We have handled thousands of claims on behalf of motorcyclists, motorists and other accident victims and we constantly seek to improve our service levels. Specialisation means that we are able to keep up to date with all relevant changes in the procedure and the law.

Our 'First Response' unit is the first point of contact for prospective clients. New clients are contacted and dealt with on the first day of notification to us that they may need to make a claim. When we receive instructions, all initial letters are written within 48 hours.

The number of claims handled by each fee earner is strictly limited to ensure that client service levels are not compromised. We are proactive and our role is to drive the claims to a successful conclusion. Every claim is started as though it will end up in the Court of Appeal. This means that if court proceedings do become necessary, at whatever stage, proceedings can be started immediately.

We will pursue disputed liability cases with reasonable prospects of success. Each case is assessed on merit. If we decide that there are insufficient prospects of success we advise both yourself and the client of the reasons for our decision as soon as possible.

Client feedback is very important to us. At the end of all claims the client is asked to fill in a 'Customer Service Questionnaire' and Martin Holcroft reads every one that is completed.

If you wish to instigate a claim immediately, please complete the Online Claim Form.